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VOUCHER TERMS & CONDITIONS

We look forward to welcoming you for the
signature Vivari Hotel and Spa experience

STANDARD VOUCHER TERMS AND CONDITIONS

  1. Vouchers are valid for one year from date of purchase.
  2. Vouchers can be used at any time for treatments (not products) at Vivari spa. To book, please call us on 010 594 4104/5 or contact us on email at bookings@vivarispa.co.za
  3. Booking in advance is recommended.
  4. Right of admission is reserved. Please note guests must be older than 12 years, unless previous arrangements have been made with spa management.
  5. A 24 hour notice period is required for cancellation and rescheduling. Should cancellation / rescheduling not be made in time the full treatment fee will apply and the voucher will be redeemed.
  6. Kindly arrive at least 15 minutes prior to your scheduled treatment/s to allow time for your to change and fill in our consultation card.
  7. Guests are welcome to arrive 60 minutes prior to the scheduled treatment to enjoy the complimentary spa facilities. Use of the facilities need to be booked for prior to appointment date and are subject to availability.
  8. We kindly request punctuality. Late Arrival will result in a reduction in treatment time whilst the full treatment fee will apply.
  9. Please bring appropriate bathing costume.
  10. Ensure cellular/mobile phones are switched off during treatments.
    All prices are subject to change without prior notice.
  11. Vouchers is valid for treatments at the current price. The holder of the voucher will be liable to pay any shortfall on the new price of the treatment on the day of presentation.
  12. Products are available for purchase, accompanied by a 24-hour return policy. Please note that any returns initiated after the 24-hour window will not be eligible for a refund.
  13. We will not be held responsible for any theft, damage, loss, or misfortune that may occur.
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